This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. (iOS only). Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? I'm running into the same issue. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. Checking internet connection - Checking with your ISP. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, "Problem Connecting to Cloud" when I touch the gear settings icon in the Google Home App. Get an answer from an expert on the Google Home Help Forum. Forget the nearby networks. To set up the original Google Wifi, check Set up Google Wifi. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. 5. Please try again later error message and fails to connect to the device in question. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. Source, Problem connecting to the cloud on Google Nest. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. Troubleshoot setup with iOS Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Lets us use the full potential of our high speed internet and we can game and stream no problem. The app page should tell you if theres an update you can install. Press J to jump to the feed. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. If setup still isn't working, try to factory reset your router or point, or you can contact support. Nest Wifi Pro can also be used as a, If you're replacing a Nest Wifi or Google Wifi network, refer to. 10-11-2022 More. Hopefully, one of them will click: 2. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. Scan the QR code on the bottom of your device. Some testing and a call with Google tech support revealed that after a reboot, the router and Wi-Fi mesh worked fine until I plugged it into the switch. (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. This means youre unable to add your Nest Guard to the app. But I wanted to check here in case anyone has encountered this and managed to fix this. I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). The router is the unit with Ethernet ports on the bottom. Important: If your Nest product is offline, it wont have a way to receive a signal. It should Bypass the error and allow you to select your home. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Well, the solution is simple. Allow all devices to stay disconnected from the power for 5 minutes. Hi Jeff! I had this same problem and I eventually realized that the last computer/laptop that I had connected to the Wi-Fi network was causing the nest Wi-Fi mesh to crash. Get an answer from an expert on the Google Home Help Forum. As a result of this, users are unable to try out any of these devices. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. Use Google Wifi and Nest Wifi in the same network Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. After about a minute, the, On your phone or tablet, open the Google Home app. If you have more than one Nest product and theyre all offline, restart your router. Have you had the chance to try the suggestion above? We are committed to keeping your data private and safe. Replace Main Router with Nest Wifi. I do have a VPN installed, but it wasnt connected. 06:02 AM Additional Nest Wifi Pro routers added to your mesh network are considered points. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. If you still have the legacy, read-only Google Wifi app, the three types of data listed belowCloud services, Wifi point stats, and App statsmay still be collected if the relevant settings were turned on. When you use our products, we realize you're trusting us with your information. Tap Set up device . Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. Want to know more about us? If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. They all have the same design and same coverage. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. Inspect the bottom of your main point for the setup network and setup code. Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? So with that in mind, lets get started. The app detects that two of the hockey pucks use a wired connection. Hardwire Nest Wifi routers, Google Wifi points and other devices I reset my router and reinstalled google home. It's as if the occasionally the connection is lost for a few seconds. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. Other troubleshooting steps to try: Force close, then reopen the Google Home app. Signal is now great for all 3 pucks. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. Moreover, the issue isnt limited to any particular device but is bugging numerous devices that are part of this automation system. hopefully this helps someone. Thanks. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. - edited I own a number of routers/points, but had purchased another router which came yesterday. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Uninstall, then reinstall the Google Home app. Connect the power back to the modem only and wait for it to fully back up. You may also be unable to lock or unlock your lock in the app. I have the same problem. Scroll down and check if you already have Nest Connect in your account. If every Nest product in your home is offline, your whole Nest home is disconnected. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Open the Google Home app. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. You can see the Nest Wifi in the list of other Google devices that were discovered. Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. The router will now create your Wi-Fi network. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Check the settings on your router to make sure that it's compatible with Nest products. 2. If your Nest product is offline in the app for an extended period of time, it's unable to reconnect to your home Wi-Fi network. In addition, the Nest . Factory reset. It's more costly than some of the alternatives. Check for Internet service provider outages. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. If not yet, I need you to connect to it and use the setup code as the password. I don't own an Android device unfortunately. Community Member. Hold your phone about 5 in (12 cm) away to scan. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. Thanks. It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Try disconnecting ethernet cord: Source 2. Make sure your phone is on the same Wi-Fi network that youre trying to add your Connect to. To do this, I would recommend doing a power cycle on your network. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Connect the Nest router to your internet modem with the Ethernet cable. If you use Wi-Fi extenders, disable them while you pair your Connect. Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. Smart switch might be the solution. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. Thank you so much for responding to my problem. Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. Ben's smartwatch of choice with his phone is the Google Pixel Watch. Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your Google Wifi or Nest Wifi network) is stored by Google even if all privacy controls are turned off. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Troubleshoot adding a Nest x Yale Lock to the app, You cant add your Nest Connect to the Nest app. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. Select a room for your router, or create a new one. To learn how to restart your router, consult your user manual. Learn where to place your Wifi devices. This might take a few minutes. Log into Google Home app using your main account on your main device, and see the " Problem connecting to cloud error " Go to your Google Wi-if and Disconnect its Ethernet cord that's plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider's modem) Users say that their Google Home app throws a Problem connecting to cloud. If it is not currently online, it will factory reset the next time it goes online. If you have already invested in a couple of Google Wifi routers and are facing the WiFi disconnecting issue, replacing the main router might get your issue resolved. Allow the power to stay disconnected from both for 5 minutes. @SkylledDev. As and when any of these two things happen, we will update this guide accordingly. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. The reset is now complete. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Follow the in-app instructions to finish setup. I am connected but get message problem connecting to the cloud. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. Last Updated on November 1, 2022 by Sadique Hassan. Press question mark to learn the rest of the keyboard shortcuts. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). Tap the WiFi icon. Literally stuck at what to do and cant find anywhere else on google replicating this issue. Tri-band routers with Wi-Fi 6 support 2.4 GHz, 5 GHz Lo and 5 GHz Hi frequency bands, while tri-band routers with Wi-Fi 6E support 2.4 GHz, 5 GHz and 6 GHz frequency bands.