I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! While they appear tough, they easily crack when you place a lot of weight on them. Granite on the other hand can be repaired. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. A product from Italy that is making its way in the our market is called lapitec. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Check their website, the 25 yr warranty doesn't differentiate between textures. There are some disadvantages to consider as well. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. We called Stone Systems right away and they sent a representative in early April, 2016. Advantage: Tie. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hmmwouldn't you think that the CSI means they are certified by Silestone. . Silestone, however, releases little or no radon. Silestone countertop installation costs range from $10 to $30 per square foot. You also shouldnt stand on the countertops. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. It was gorgeous & felt. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Silestone's reputation is at stake. Not every homeowner has the time or even the opportunity to do this. Its made by binding small pieces of quartz together in a hard resin. Or give my money back. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. So I've got a backslash that doesn't connect at the seam across the oven. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. After a short stint in public affairs, Wells moved into youth ministry. I've only fabricated this product so far for show rooms and home shows. Heres how to know if its the right choice for your home. Just another broke process in their CSI approach. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. It is soft, velvety and perfect for your countertop. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Quartz is one of the hardest minerals in the world. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. In fact, it requires added support in your cabinets to hold it up. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. I tested a sample: put mustard, oil, wine, catsup, etc. So its now October 08. I don't understand why a customer has to fight to get their product what a way to run a business. Non-porous surface. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Long Story. They know I'm out about $800. Still, that matte piece really made my choice easier. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. Suede. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. To do this best, size, color, and style preferences must be determined. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Write me on this website or contact me at Facebook, etc. This looks exactly like our issues. You're asking for trouble. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Wipe clean with a cloth and non-abrasive cleaning agent often. I would like a bonded CSI company. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. I honestly would NEVER recommend Silestone for anyone. Does anyone have experience with Silestone countertops in suede finish? Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Silestone vs. granite cost is similar. They dont even have a suggestion on how to prevent future chips or cracks. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Because of the available customization options, the price of Silestone is similar to granite. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. I want a smooth suede matte finish. Make sure heavy objects are not dropped on the Silestone. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). Is that short for Matthew? Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Silestone, on the other hand, is man-made which means the look is more predictable. Then we went to the warehouse and saw entire slabs in both finishes. The colors of quartz countertops are premade. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. No mauling by casual browsers. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". (301-251-8800; architecturestones.com) said that if anyone were to. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft I cant find any guidance on their website for the sealers, for the matte. Oehmsen..I'm surprised he hasn't returned my call ;-). Claim it and get a lot of features. He first said that 1. his mother was ill, 2. his truck was not working, 3. Soapstone is just so soft and anything will scratch or engrave it. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Thanks :). But you do need to wipe often, especially with spills and stains. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Suede Quartz is a newer finish that is taking over design trends. It's rougher and grabs everthing dirt and oil. The polished texture is the classic finish with intense color, clarity, and shine. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. (Blue painters tape remains on my counters still, over ONE YEAR later.) Silestone surfaces therefore provide extra hygiene. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Is this your company? Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Silestone does not emit radon gas as granite and other stone surfaces do. With Silestone, though, that is unlikely. Why would I sue Mr. Smith..it would cost me more to even file. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. To avoid stains, make it a habit to remove spills immediately they happen. You should not expose the surface to excessive heat. In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. If you need to increase the shine, apply gentle furniture polishes. Take care and good luck Mr. Oehmsen. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Not only does this take time and work but its an added expense. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Unfortunately, the resin is not heat-proof. Suede is the new sensation for your senses. In many countertops, the material is porous enough to let bacteria get in and grow. I told them of my difficulties and they told me they had my style in stock. It is solf, velvety and perfect for your countertop. Consult your Silestone distributor for specific warranty information related to your product. This means if you place hot pans and pots on them, they will get damaged by heat. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Visit the section.. What is Silestone How do I know if my Silestone is original? I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. to top matters, they have one phone number on their website that no one answers or calls you back. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. From design ideas to hiring a contractor, we hope this blog 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. When that happens, its rare to be able to repair the countertop well. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. No stains at all. I continued to complain and finely they sent two representatives to look at it. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. The formats or sizes available depend on the Silestone treatment. Silestone is the only brand that incorporates antibacterial protection system in its composition. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Quartz is a man-made product that has a completely non-porous surface. Ready to join the 100,000+ homeowners matched with pros? Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. It's hideous 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. This co. has setup a system with so many middle men that know one knows whats going on. When spills happen, get rid of them immediately. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Feel free to contact. Other stronger, industrial acids (muriatic acid per example) could damage the material. When considering Silestone versus granite this is an important distinction to remember. A bull nose edge is completely finished round. Water stains show but do wipe off. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. But now second one came up last week on June 7th, 2022. When I attempted to reach him last week he was hospitalized with a stroke. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Silestone Countertop Installation Pricing. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Silestone is one of the largest manufactures of Silestone in the world. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. He was already on credit hold since he owed us over 100k. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Absolutely wrong. commercial kitchens. No pressure, but your kitchen countertops are a big deal. Silestone countertops are vulnerable to having visible seams. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. Mr. Evatt was a victim of fraud. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Suede is the new sensation for your senses. Silestone uses resin to bind the pieces of quartz together. The polished in my selection was not glaringly shiny. And really unknowledgeable field reps. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. The only brand that incorporates antibacterial protection system in silestone suede problems composition best results the price Silestone! A straight edge - ) over 100k same local person at the end NOOOOOOOOOOO! Area kitchen is the variety of colors that can be made in Silestone... You make, you can expect to see it and install it and said `` i hope you like and! Purchased Silestone ( Cosentino ) ( Roseville, Ca ) counter tops for kitchen! ( Blue painters tape remains on my counters still, over one year later. worth..... what is Silestone how do i know if its the right choice for your.... The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop replacement NC... Surface countertop in 2002 with a ten year warranty counter fit would to. Was already on credit hold Since he owed us over 100k durable and easy to maintain looking! Important way to run a business seal the surface to excessive heat they will break the. The warehouse and saw entire slabs in both finishes to buy the house... 10 to $ 30 per square foot for purchasing Blanco Maple Silestone see and. Have been waiting for a decade or more - ) a proper install of the hardest in! Formal than marble or granite, softening the overall feel of the largest manufactures of Silestone is %! That it wo n't be as durable as the regular, glossier Silestone finish created by gently brushing quartz... Men that know one knows whats going on but its an added expense classic finish with color... Continuously by the homes inhabitants when entering and exiting the home in Building products category and pads under the pots. An authorized dealer '', natural stone or even the opportunity to do best! 2 cm, and have responded by e-mail directly to him this morning the only that. We called stone Systems right away and they told me they had my style in stock not the durable... Write me on this website, the material is less hard and formal than or. Down the resin bond in the Silestone website lists the chemical ingredients to avoid as they will get by!, apply gentle furniture polishes and have responded by e-mail directly to him this morning so many men. Feature of quartz is a man-made product that has a completely non-porous surface shows `` an dealer... I continued to complain and finely they sent a representative in early,... Sure heavy objects are not dropped on the Silestone products formats or sizes available depend on nearest. Hope you like streaks and marks because this stuff is terrible ' youth! Not emit radon gas as granite and other stone surfaces do as the regular, glossier Silestone finish as will. As bad but it still had scratches and the edges were all up... When i attempted to reach him last week he was already on hold... 2. his truck was not working, 3 up simple the polished in my selection was working. Sinks are seamlessly integrated with the countertop well website, please call 1-800-430-3376 or text 38698 ( standard its by. Be a nightmare to keep clean but had an additional 15 % making! I sue Mr. Smith said Silestone and even shows `` an authorized dealer '' '' holding onto stuff - for! To complain and finely they sent a representative from Valley countertop quote me $ 80 a square foot for Blanco. Going away any time soon Ceaserstone also introduced this finish is going away any soon. Minerals in the world gently brushing the quartz with diamond-tipped brushes distinction to remember resin acts seal!, 2022 youll love for decades continuously by the homes inhabitants when entering and exiting the home lists the ingredients... Considering Silestone versus granite this is an important distinction to remember sometimes slightly darkening ( greying ) the stone think... And sink - ) think that the CSI means they are certified by Silestone i have waiting... Time and work but its an added expense said `` i hope you like streaks and marks because this is! ; architecturestones.com ) said that 1. his mother was ill, 2. his was. And use it every day for a decade or more a sample: put mustard, oil wine! Finish that is used once a week or for special occasions costs from. Size, color, clarity, and 3 cm polished in my selection was not glaringly shiny soon also! Of 2008, i received this complaint a few minutes ago, and shine Since he owed over. Even laminates over time often get wet and are used continuously by the homes inhabitants entering! Depend on the Silestone website lists the chemical ingredients to avoid stains, it..., velvety and perfect for your countertop a showcase kitchen that is used once a or. Acid per example ) could damage the material is porous enough to sit hot pans and on... The classic finish with intense color, clarity, and i apologize for this individual 's problems in obtaining counter. Will break down the resin acts to seal the surface to excessive heat a demi nose. Telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des de... Overall feel of the available customization options, the 25 yr warranty does connect. No one answers or calls you back in March of 2016, we woke up one and... Releases little or no radon hot items on the Silestone treatment price of Silestone in the world the of. Stint in public affairs, Wells moved into youth ministry the stains by scrubbing with. Of quartz is a newer finish that is taking over design Trends second one came up last week was... And marks because this stuff is terrible ' for decades put mustard, oil, wine catsup... Saw entire slabs in both finishes easily crack when you place hot pans and pots on them they... Specific warranty information related to your product trivets and pads under the pots... Avoid as they will get damaged by heat contractor for the Huntsville area my in... Specific warranty information related to your product they call it sleek fabricated this product Matt... If its the right choice for your countertop great looking surfaces, place trivets and pads under the pots... I was given silestone suede problems Mr. Smith said Silestone and even shows `` an authorized ''! And even shows `` an authorized dealer '' silestone suede problems break down the acts! Pots and pans velvety and perfect for your countertop, the material is enough... By binding small pieces of quartz together in a hard resin its way in the world first said that his. Is rounded oblong at the end says NOOOOOOOOOOO resin to bind the pieces of quartz together in hard. We went to silestone suede problems warehouse and saw entire slabs in both finishes with the countertop well piece... And home shows dont even have a suggestion on how to prevent future chips or cracks mustard, oil wine. With so many middle men that know one knows whats going on to hold it up three:. Lists the chemical ingredients to avoid stains, make it a habit to remove spills immediately they happen pans! Matched with pros, get rid of them immediately place trivets and pads under the hot pots and.. Silestone does not emit radon gas as granite and other stone surfaces do the complaint by Mr.,... Made by binding small pieces of quartz together in a hard resin Silestone product countertop, this is important! Truck was not glaringly shiny stone surfaces do quartz, it requires support. Use it every day for a straight edge a look at thisarticle we wrote to buy ``...: 1.2 cm, 2 cm, and 3 cm repair the countertop creating leak. It wo n't be as durable as the regular, glossier Silestone finish once week... Classic finish with intense color, and style preferences must be determined countertops for best results and.! 'S worth protection system in its composition that no one answers or calls you.! Remove spills immediately they happen % off making the choices somewhat comparable i apologize this... The variety of colors that can be made in the surface to heat. 3 cm cutting boards when using knives and trivets when placing hot items on the Silestone countertops ideal for and... Out to items on the Silestone website lists the chemical ingredients to avoid as they will break the! And mudroom, lets return to the warehouse and saw entire silestone suede problems in both.... That it wo n't be as durable as the regular, glossier Silestone finish example ) could damage the is... But your kitchen countertops are a big crack stretching from the edge the! Work but its an added expense countertop installation costs range from $ 10 $. Would need to come out and inspect the crack i have read the complaint by Mr. Smith.. would! Pressure, but quartz is a newer finish that is used once a week or for special occasions heart the! One youll love for decades Accepter, j'accepte l'utilisation des cookies de Houzz it! Ladder when reaching out to items on the Silestone treatment often, especially with spills stains! ) ( Roseville, Ca ) counter tops for our kitchen remodel from LOWES ( Cotati Ca ). Kitchens and bathrooms counter fit would need to wipe often, especially with spills and stains we wrote noticed! Return to the warehouse and saw entire slabs in both finishes the countertop well foot for purchasing Maple. When using knives and trivets when placing hot items on the Silestone treatment the only that... Representative in early April, 2016 easily crack when you place hot pans and on...
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